Our Policies
CUSTOMER CARE
At Atlantic Pottery we strive to give you the best pottery experience we can!
Whether that be during a lesson or when buying from our store. We care about all of our amazing customers and want you to love your pottery as much as we do.
If you have any questions, please don't hesitate to contact us via phone, text, email, or chat. Visit the "Contact Us" Page for details.
SAFETY
Atlantic Pottery takes great care to ensure your privacy and safety at all times. Upon your initial lesson or class, all safety protocols will be reviewed prior to any instruction.
WHOLESALE INQUIRIES
Please contact us to find out what we have in stock for wholesale. If you have something you'd like to commission, we can supply you detailed information on rates and options.
PAYMENT METHODS
Cash, Debit, all major credit cards and e-transfers are accepted.
SHIPPING POLICY
All parcels are shipped via Canada post or courier. Please allow for up to one week processing time prior to shipping. Final payment and shipping amounts will be quoted prior to shipping.
We do our very best to ensure that all items being shipped are packaged well. We are not responsible for damaged or broken items after it leaves the pottery shop.
RETURN & REFUND POLICY
All pottery sales are final. We strive to ensure every experience with Atlantic Pottery is a great one! Just let us know what we can do to help and we will do what we can. Please note that all payments made for lessons and/or Pottery & Wine are non-refundable.
UNCLAIMED CLASSES AND POTTERY
Whoops! We understand that life happens and things change which is why we are happy to reschedule classes up to 3 months after the original booking date. However, after 3 months of unsuccessfully being able to reschedule a class (provided that Atlantic Pottery has made several efforts to accommodate your proposed dates/times), we will need to re-open the time for someone else to have this experience and any classes you have booked or paid for will be forfeited.
Gift Certificates for classes/lessons: Please note that gift certificates purchased specifically for one or more classes have an expiration date of 1 year after the date of issue.
Additionally, we hope that everything you create during a class at Atlantic Pottery will be something that you would like as a reminder of your hard work. Sadly, some pottery is never taken home and is orphaned in the studio. We will foster care your work and will make several contact attempts asking what you would like to do with your work. However, if we have not heard from you after 3 months of your last class, we will return your pottery to the earth from where it originated.
Gift certificates for specific $ amounts never expire and can always be used towards the current cost of a class/lesson or a purchase of supplies or a piece of pottery.