Our Policies

CUSTOMER CARE

At Atlantic Pottery we strive to give you the best pottery experience we can!
Whether that be during a lesson or when buying from our store. We care about all of our amazing customers and want you to love your pottery as much as we do.

If you have any questions, please don't hesitate to contact us via phone, text, email, or chat. Visit the "Contact Us" Page for details.
 

PRIVACY & SAFETY

If you have any concerns with any of our products or services. Please contact us.
All sales are final.
Lesson & Class cancellations are detailed in our cancellation policy found on the booking page. 

WHOLESALE INQUIRIES

Please contact us to find out what we have in stock for wholesale. If you have something you'd like to commission, we can supply you detailed information on rates and options.

PAYMENT METHODS

Cash, credit and debit Cards accepted.

Please see our online Store for details.

SHIPPING POLICY

All parcels are shipped via Canada post or courier. Please allow for up to one week processing time prior to shipping. Final payment and shipping amounts are quoted on our Store site.

We do our very best to ensure that all items being shipped are packaged well and marked as "fragile". We are not responsible for damaged or broken items after it leaves the pottery.

RETURN & REFUND POLICY

All pottery sales are final.  We strive to make sure every experience with Atlantic Pottery is a great one, so just let us know what we can do to help, and we will do what we can. Please note that all payments made for lessons are non-refundable.